Terms of Service

Terms & Conditions

Effective Date: 12/10/2024

Welcome to the Luxury Furniture Collection online store. By accessing and using our website (www.luxuryfurniturecollection.co.uk), you agree to be bound by the following Terms and Conditions ("Terms"). These Terms govern your use of our website, products, and services, and form a legally binding contract between you ("Customer" or "you") and Luxury Furniture Collection ("we," "us," or "our"). Please read these Terms carefully before making a purchase or using our services.

If you do not agree with any of these Terms, you must not use our website or services.

  1. General Information

1.1 Company Details:
Luxury Furniture Collection
Registered Office Address: Unit 143564, PO Box 7169, Poole, BH15 9EL
Contact Email: info@luxuryfurniturecollection.com

1.2 Eligibility:
By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

  1. Ordering Process

2.1 Placing an Order:
To place an order, simply browse our online catalogue, add items to your cart, and proceed to the checkout. You will be required to provide accurate and complete personal information (including name, address, email, and payment details) to process your order.

2.2 Order Confirmation:
Once your order has been placed, you will receive an order confirmation email. This email confirms receipt of your order, but does not constitute acceptance. We reserve the right to cancel any order before dispatch for any reason, including pricing or stock availability errors.

2.3 Order Acceptance:
Once the product (s) has been dispatched to you. A contract between you and Luxury Furniture Collection is formed once the goods are dispatched.

 

  1. Pricing & Payment

3.1 Pricing:
Prices are subject to change without notice, but will not affect orders already placed and confirmed.

3.2 Payment Methods:
We accept payment through major credit cards, debit cards, and PayPal. Payments must be completed before we dispatch any products.

3.3 Errors:
While we strive to ensure all prices are accurate, errors may occur. If we discover a pricing error after you’ve placed an order, we will contact you and offer the option to reconfirm the order at the correct price or cancel it. If we are unable to contact you, we will cancel the order.

  1. Delivery

4.1 Delivery Locations:
We deliver to addresses within the United Kingdom. For international deliveries, please contact us directly for availability and costs.

4.2 Delivery Times:
Estimated delivery times will be provided at checkout. While we strive to meet these times, delivery dates are estimates and not guarantees. We are not responsible for delays outside of our control.

4.3 Delivery Charges:
Delivery charges will vary based on your location, order size, and weight, and will be calculated at checkout.

4.4 Ownership and Risk:
Ownership of the goods transfers to you once payment is received in full. Risk of loss or damage transfers to you upon delivery.

  1. Returns & Refunds

5.1 Return Policy:
You may return items within 14 days of receipt for a full refund for in stock items only, provided they are in their original condition and packaging. Customized or made-to-order items are non-refundable unless faulty.

5.2 Return Process:
To initiate a return, please contact us at info@luxuryfurniturecollection.com to obtain a Return Merchandise Authorisation (RMA) number. You are responsible for the cost of returning goods unless they are faulty or damaged.

5.3 Refunds:
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be made via the original payment method.

  1. Product Descriptions

6.1 Accuracy:
We strive to provide accurate descriptions and images of our products. However, colours, textures, and finishes may vary slightly from the images shown on our website due to lighting conditions or monitor settings.

6.2 Custom Furniture:
For custom or made-to-order furniture, you are responsible for ensuring that all specifications provided (e.g., dimensions, fabric choice) are correct.

  1. Warranty

7.1 Warranty Period:
Our products come with a one-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage.

7.2 Claim Process:
To make a warranty claim, please contact us at info@luxuryfurniturecollection.com with details of the defect. We will repair, replace, or refund the product at our discretion.

  1. Limitation of Liability

To the extent permitted by law, Luxury Furniture Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising from your purchase is limited to the amount paid for the product in question.

  1. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Please refer to our [Privacy Policy] for more information on how we collect, use, and store your data.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Changes to These Terms

We reserve the right to update these Terms at any time without notice. Changes will be effective immediately upon being posted on our website. It is your responsibility to review these Terms regularly.

  1. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Luxury Furniture Collection
info@luxuryfurniturecollection.com
Unit 143564, PO Box 7169, Poole, BH15 9EL

Thank you for shopping with Luxury Furniture Collection!