Returns Policy

At Luxury Furniture Collection, we take great pride in the quality of our products and are committed to ensuring your satisfaction. Please read the following returns and refund policy carefully.

Please note that returns and refunds are not accepted for any bespoke or made-to-order items. These products are custom-made to your specifications and, as such, are non-returnable and non-refundable. We strongly recommend reviewing your order details thoroughly before confirming your purchase.

For products that are in stock, we accept returns and offer refunds, subject to the following terms:

  • Refund requests must be made within 14 calendar days of receipt of the product. To initiate a refund, you must notify us via email at [your email address] within this time frame. Failure to submit a request within the 14-day window will result in the return being ineligible.
  • The product must be returned in its original packaging and in an unused, undamaged condition. If the item shows any signs of use or damage, we reserve the right to apply a deduction to the refund amount.
  • Return shipping costs are the responsibility of the customer. You are also responsible for ensuring that the product is securely packaged to prevent damage during transit. Any damage incurred during the return shipment may affect the refund value.
  • Refunds will be processed after the item has been received and inspected by our team. The initial delivery charges will be deducted from the refund amount.
  • The refund will be issued through the same payment method used for the purchase. Please allow up to 14 working days from the date we receive the returned item for the refund to be processed.

    The customer is responsible for both transport legs of the return. This means the item must be sent back to us at your own expense, using a reliable carrier. You may wish to insure the return shipment for its full value as we cannot be held responsible for any items lost or damaged in transit.

    If the product is found to be damaged or used upon inspection, a deduction may be applied to the refund amount. The deduction will reflect the extent of the damage or wear. We will notify you of any such deductions prior to processing the refund.

    Thank you for understanding our policy. If you have any questions or concerns, please don’t hesitate to contact us at [your contact details].

    Luxury Furniture Collection strives to provide you with the best service and products, and we appreciate your cooperation with these terms.